Returns & Refunds
14-day returns if the size, the colour or the item itself is wrong.
Our 14-day returns policy
If your item arrives in the wrong size, in the wrong colour, or is genuinely not the item you ordered, tell us within 14 days of delivery and we will refund you in full, including the delivery cost. We can send the right size or colour instead if you would rather swap it, just say so when you get in touch.
Condition of returned items
Items must be unworn, unwashed and have all original tags attached. Footwear should be tried on indoors only and returned in its original box. For hygiene reasons, anything that has been worn or marked cannot be refunded.
How to return an item
Email us your order number and a photo showing the wrong size, colour or item, and we will send a free prepaid returns label. Hand the parcel in at any post office or collection point and keep the receipt. Refunds are issued within 3 working days of the parcel arriving back, to the original payment method.
Faulty or damaged items
Under the Consumer Rights Act 2015, everything we sell must be as described, fit for purpose and of satisfactory quality. If an item arrives faulty or damaged, contact us within 30 days and we will repair it, replace it or refund you in full, including any delivery costs.
Cancelling an order
Changed your mind before dispatch? Call us on 07766 779201 with your order number and we will cancel it and refund you in full. Once an order has been dispatched, use the 14-day returns process above.
Talk to us
Call us on 07766 779201, or visit the shop at Unit 1 Doris Road, Birmingham B9 4SJ. We are happy to sort out a return, a swap or a refund for you.